Two British tourists traveling Israel ultimate month were stunned to discover that the four-superstar, beachfront lodge that they had booked in the heart of Jaffa’s picturesque vintage town became a rundown, deserted building.
Christine Sillman and her daughter Tonya informed the Daily Mail this week they reserved a room on the “Royal Jaffa Hotel” after seeing commercials on Booking.Com boasting of its primary area with rooms offering flat-display TVs, en suite bathrooms and ocean perspectives
But after they arrived for their -day visit on May sixteen, the Tillmans said they discovered an abandoned, crumbling building that appeared greater like a production web site than the posh $152-a-night lodging that was promised.
“It wasn’t pretty the beachfront resort with sea view balconies that we had been watching for,” Sillman told the Mail. “We were strolling down the street and were given to this constructing on the corner where the lodge became intended to be. But all we located was a wreck. There have been some balconies, masses of ladders hanging about everywhere, and some stairs we walked up that led nowhere.”
“Booking.Com must have certainly checked that the location existed before allowing it to be marketed on their internet site,” she stated.
When they requested round about the motel, a concierge in a close-by five-superstar lodge informed the Sillman’s they weren’t the primary travelers to come seeking out the nonexistent Royal Jaffa, and that it became a scam.
Sillman stated she and her daughter frantically set out to discover an ultimate-minute lodging in Tel Aviv however, having arrived at the weekend of the Eurovision music contest, the undertaking was no longer easy.
“We could have been in actual problem as it becomes the night earlier than Eurovision and anywhere changed into packed,” she stated.
Online, the Royal Jaffa billed itself as a “4-star motel [with] air-conditioned rooms and a private rest room.”
“Rooms are fitted with a terrace. At the resort, rooms include a balcony with a sea view. The devices include a flat-screen TV with satellite tv for pc channels,” stated the advert published on Booking.Com and other sites.
The Royal Jaffa Hotel is now not listed on Booking.Com, and the inn’s website itself offers little records and no photographs of the actual motels. The phone quantity for the lodge’s manager, Nir Tsouri, turned into disconnected.
Booking.Com has agreed to refund the Sillman’s the value in their alternative accommodation, in addition to taxis and other expenses.
An organization spokesperson told the Daily Mail that “our top priority is to assist assure a clean and first-rate experience for our clients that empowers them to revel in traveling anywhere and every time they pick out.
“As this is not the enjoy we want for any of our clients, we have apologized to this patron and refunded them in complete for the cost of the opportunity property that they booked, in addition to for any relocation expenses they incurred.”
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